UCSHIP has a lot to offer you. Take a look at the UCSHIP Student Brochure to learn more about the full range of benefits available to students with a UCSHIP policy.
UCSHIP Students' Patient-Centered Medical Home
- The Ashe Center serves as every UCSHIP students' Primary Care Medical Home. Our comprehensive services include Primary Care, Gynecology Services, Specialty Care, Physical Therapy, Immunizations, Radiology and Laboratory.
- Students who are primarily enrolled in UCSHIP are required to receive all Primary Care Services at The Ashe Center and obtain an Ashe Center Referral prior to receiving non-urgent Specialty Care Services outside of The Ashe Center. Emergency Care Services (e.g., Urgent Care, Emergency Room, Ambulance…) do not require an Ashe Referral.
- Students who are primarily enrolled in UCSHIP are required to initiate all Mental Health Services through Counseling & Psychological Services (CAPS)
Note: The Ashe Center is unable to coordinate referrals for students who waived UCSHIP. Non-UCSHIP students that require Specialty Care Services outside of The Ashe Center must coordinate services through their own private health insurance company.
How to Access Care with UCSHIP
Ashe Center Referral Types
Specialist Referrals
- For Specialty Care Services, students need to discuss any health concerns with their Ashe Center Primary Care Provider (PCP) by scheduling an in-person or telehealth appointment, or sending a secure message through the Patient Portal if you are currently outside of California. An Ashe Center referral will be generated for medically necessary services not available at The Ashe Center. Ashe Center referrals to outside specialists are valid for one (1) year unless otherwise specified.
Mental Health Service Referrals
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For Mental Health Services, students need to initiate care through CAPS (Counseling & Psychological Services). If a higher level of care is needed, CAPS will assist the student by connecting them with UCLA Student Behavioral Health Services (BHS) or a local In-Network (Anthem Blue Cross) Provider to meet their needs.
Administrative Referrals (Away from Campus)
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When away from campus (e.g. out of state/out of Los Angeles county), students that cannot be reasonably evaluated at The Ashe Center can request an Administrative Ashe Center referral for medical services by sending a secure message through their Ashe Center Patient Portal to the Insurance Services Office.
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Administrative Ashe Center referrals are generated in accordance to Ashe Center policy. The Insurance Services Office will consult with an Ashe Center provider to determine if the request is medically justified. An Ashe Center administrative referral is valid for one month unless otherwise specified.
UC Family / UCLA Health
Most non-urgent Specialty Care Services are referred to UCLA Health, a UC Family provider. UCLA Health will always be a student’s most affordable option when seeking services outside of The Ashe Center. After an Ashe Center referral is obtained, students can call the UCLA Physician Referral Service (P: 310-825-263) for fast, easy access to the physicians and services at UCLA Health.
Regarding Referrals & UCSHIP Coverage
An Ashe Center referral does not guarantee coverage, payment, reimbursement or make a service a covered benefit. All covered services are subject to coverage limitations, prior authorization and any applicable copayments, deductibles, and/or coinsurances listed on the UC SHIP Medical Plan webpage.
Accessing Ashe Center Referrals
Within two (2) business days of their appointment, Students can view and print active Ashe Center referrals from their Ashe Center Patient Portal.
Specialist Referral Questions
- For referral questions related to Specialty Care Services, contact an Ashe Center Referral Coordinator by sending a secure message through the Ashe Center Patient Portal (Messages>Referral Question) or calling (310) 825-4073.
Note: Benefit, Coverage, and Cost questions should be directed to the Insurance Services Office. Ashe Center Referral Coordinators cannot generate Ashe Center Referrals. If you need non-urgent Specialty Care Services, please schedule an appointment with your Ashe CenterPCP to discuss any health concerns.
Mental Health Referral Questions
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For referral questions related to Mental Health Services, contact CAPS by sending a secure message through the Ashe Center Patient Portal (Messages>Mental Health Referral Question) or calling (310) 794-5523.
Administrative Referral Questions
- To request an Administrative Ashe Center referral, contact the Insurance Services Office by sending a secure message through the Ashe Center Patient Portal (Messages>Insurance Question) or calling (310) 794-5613.
How to locate In-Network (Anthem Blue Cross) Providers
After an Ashe Center referral is obtained, students that wish to obtain Specialty Care Services outside of UCLA Health (UC Family) can find contracting providers on Anthem’s website at anthem.com/ca by following the navigational steps below or by using the Sydney Health app.
- Select Find Care at the top of the page.
- Scroll down to Use Member ID for Basic Search. Type in XDPthen click Continue
- On the following page, type in the city (e.g., Los Angeles, CA) and specialty (e.g., Orthopedics)
- Select the specialty from the drop down to generate a provider list.