Skip to Main Content

For coronavirus information for the UCLA community, please visit the Ashe Center website and UCLA’s information page.

UCLA Arthur Ashe Student Health & Wellness Center

Due to the Omicron surge in COVID-19 cases, The Ashe Center COVID Hotline is experiencing a very high volume of inquiries. We've developed the following Frequently Asked Questions below to assist the Bruin community as we work diligently to address all inquiries. Please read through the newest frequently asked questions about testing, vaccination, or exposure to COVID-19.

Important Note

  • If you tested positive for COVID-19, do not wait for a response to your message, start isolation immediately and a member of our team will follow up within a few business days.
  • To be evaluated by a medical provider for COVID-19, please log in to The Ashe Center Patient Portal to send a secure message or schedule a telehealth visit.
  • If you are a student living in the residence halls on campus to report a new positive COVID test result, please contact the UCLA Housing I/Q Team at 310-825-5451 to arrange on campus isolation housing.

If you tested positive:

If you tested positive, please isolate immediately and refer to UCLA COVID-19 Isolation & Quarantine Protocols. Do not wait for a response to your message, start isolation immediately and a member of our team will provide specific guidance to you when they speak with you.

  • Even if you recently had a COVID-19 breakthrough infection, UCLA is following CDC guidelines which recommend the booster vaccine once your symptoms have resolved and you’ve met the criteria to end isolation.

Send a message to Exposure Management Team

90 Day Testing Exemption for Recovered COVID Patients

If you recently tested positive:You do not need to test weekly until 90 days have elapsed from your positive result.

  • Those who tested positive through UCLA will be automatically exempt.
  • Those who tested outside of UCLA will need to request exemption by sending an email to Exposuremanagementteam@ashe.ucla.edu with a copy of your lab report or a note from your clinician confirming when you tested positive. In the SUBJECT line write: “Positive test result on mm/dd/yyyy (date of test).”

If you do not have an official copy of a lab report or a letter from a provider, you must retest with a PCR test and send a copy of your official lab report. You can do this when you come to campus at a campus vending machine or distribution center.

Isolation, quarantine and contact tracing

It’s expected that some students, faculty or staff will test positive for COVID-19. To protect their health and the health of the campus community, isolation, contact tracing and quarantine protocols are in place, as outlined below.

For students, the prospect of missing class time, projects or assessments because of a positive test can be daunting. Please know that your instructors understand the situation and are committed to accommodating those who cannot be in class through video or audio streaming or recordings, makeup assignments, alternative projects, or other means.

Students who need to isolate or quarantine should notify their course instructors as soon as possible and explain their circumstances. If an instructor requires a medical note, students in isolation or quarantine will receive an academic support letter from the Exposure Management Team during the case investigation process.

Detailed information on quarantine and isolation

Positive COVID-19 Test Result

I just tested positive for COVID. What do I do?

If you tested positive outside of the UCLA surveillance testing system, isolate immediately and call the COVID hotline at 310-206-6217 to alert the Exposure Management Team. If you tested via UCLA surveillance testing OR at the Ashe Center, you do not need to call the hotline -- a member of the Exposure Management Team will contact you for case investigation. Case Investigation outreach is delayed at this time. While waiting for a call from Exposure Management Team, please notify any close contacts of your positive test.

What is the isolation timeline for a positive COVID-19 result? When can I come to campus or leave isolation?

Everyone with COVID-19 must isolate for at least 5 days. How long you have to isolate depends on whether you have symptoms and if you get a negative follow-up viral test on day 5 or later. If you test on day 5 or later, it is better to use an antigen test because NAAT/PCR tests can stay positive even after you are no longer infectious.

You must stay home until:

  • At least 5 days have passed the day your initial positive test was taken and
  • You have a negative viral COVID-19 test collected on day 5 or later

-OR-

  • You must stay home for 10 days after your initial positive test was taken

Day 0 is the day your positive test was taken. Day 1 is the first full day after your positive test was taken.

I tested positive on a rapid antigen test done at UCLA, but am waiting for the result of my confirmatory PCR test. What do I do?

Please continue to isolate pending the result of your PCR test. If your PCR test if negative, you are free to leave isolation as long as you do not have symptoms. If your result is positive, please continue to isolate and a member of the Exposure Management Team will contact you for case investigation as soon as possible.

I recently did a rapid test at home and it was positive. What should I do?

You need to isolate immediately. Alert the Exposure Management Team. The team will contact you for case investigation as soon as possible.

Returning to campus testing requirement

What is the COVID testing requirement for returning to campus?

The quarter is starting on time but most return to in person instruction doesn't start until January 31st.  Campus would like everyone tested before returning to in-person instruction. If you are not local to Westwood, you can get tested off site 72 hours before you return to campus (whenever that may be), again when you actually arrive on campus, then again 3-5 days later.  With the exception of the test done 72 hours before arriving on campus, all tests need to be done on campus using the campus vending machines or distribution centers.

If you are staying off campus until in person instruction begins, you do not need to make a special trip to campus just for testing.  If you are unable to obtain a test 72 hours prior to coming to campus, get tested as soon as you arrive.

You will need to test each week for the remainder of the winter term, regardless of vaccination status.  Keep an eye out for communications from campus in case these guidelines change. 

If I recently recovered from COVID-19, am I exempt from the campus testing requirement?

If you recently tested positive, you do not need to test weekly until 90 days have elapsed from your positive result. 

  • Those who tested positive through UCLA will be automatically exempt.
  • Those who tested outside of UCLA will need to request exemption by sending an email to Exposuremanagementteam@ashe.ucla.edu with a copy of your lab report or a note from your clinician confirming when you tested positive.  In the SUBJECT line write: “Positive test result on mm/dd/yyyy (date of test).”

If you do not have an official copy of a lab report or a letter from a provider, you must retest with a PCR test and send a copy of your official lab report.  You can do this when you come to campus at a campus vending machine or distribution center.

Where can I take a COVID-19 test before I head back to Westwood? Does the test need to be administered by UCLA?

The test you take within 72 hours of returning to campus can be obtained through the campus vending machines or distribution centers (please note some limited processing periods during winter break), but can also be through other means. COVID-19 testing is available at various Los Angeles County-run sites or at CVS, Rite Aid, Walgreens or local independent pharmacies throughout California. For those outside the state, the Department of Health and Human Services find-a-test website will help you locate a testing location near you.

However, once you are back on campus, your tests must be administered by the university so that we can quickly respond to positive cases with support and mitigate potential spread of the virus.

How can I get a free COVID-19 test once I return to Westwood?

Free rapid tests will be distributed to students living in campus owned housing once they check in after the break. Free PCR tests are available to all members of our community via campus vending machines or distribution centers. Simply use your BruinCard to obtain a free test kit at one of the vending machines on campus and follow the instructions listed on the site. Both rapid and PCR tests are also available at The Ashe Center.

What tests am I required to take if I’m remaining in Westwood and coming to campus during the break?

Those who will be on campus during the winter break to conduct research or engage in other activities must test once per week (twice per week is recommended), per the UCLA Community Screening Protocol (PDF). These students do not need to participate in the special testing regimen for returning students described above, but are required to continue regular weekly testing. 

How do I self-request a diagnostic test via The Ashe Center Patient Portal if I have symptoms?

Log into the Ashe Patient Portal -> Click on Schedule Appointment -> Request Covid-19 testing ->Fill out the questionnaire. An Ashe Center nurse will contact you and provide testing instructions within one business day. Results from diagnostic testing at Ashe are typically available the next morning.

COVID-19 Booster Requirement

Am I required to get the COVID-19 booster?

Yes, UC’s vaccination policy (PDF) requires all faculty, academic personnel, staff, trainees, students, and others accessing university facilities and programs to receive a full vaccine series, including boosters.

What if I am not yet eligible to receive the COVID-19 booster? Will that affect my enrollment?

Your COVID vaccine information is on file with The Ashe Center and our system is able to calculate whether you are due for a booster. 

  • If you are not yet due, you should wait to get boosted when it has been at least 5 months after completing a primary series of Pfizer or Moderna or 2 months if you had the J&J vaccine. You will not be penalized if your booster vaccine is not due yet.  As guidelines change for booster eligibility, check the Ashe website for guidance on booster compliance. 
  • If you received a Non-FDA authorized/approved WHO-listed COVID vaccine series, obtain a booster dose of Pfizer when it has been at least 6 months after completing your primary series. 
  • If you received all or some of the recommended doses of a COVID-19 vaccine primary series that is NOT listed for emergency use by WHO (e.g.  Sputnik, Zhifei Longcom CHO Cell), we recommend a primary vaccination with 2-dose mRNA series (preferred) or single Janssen dose, with a minimum interval of at least 28 days since receipt of the last dose of a non-FDA-approved/authorized vaccine. After completion of primary vaccination with an FDA-approved or FDA-authorized COVID-19 vaccine, you are considered fully vaccinated, and are not recommended to receive an additional primary or booster dose at this time.

Do I need to get a COVID-19 booster now if I contracted COVID-19 in the last 90 days?

Even though you recently had a COVID-19 breakthrough infection, UCLA is following CDC guidelines which recommend the booster vaccine once your symptoms have resolved and you’ve met the criteria to end isolation.  We don’t know yet how long there is protection after someone has had COVID-19. Getting vaccinated will boost immunity for better and longer protection against COVID-19.

If you haven’t already done so, plan to get your COVID-19 vaccine booster when the recommended time has elapsed since you completed your primary series of either Pfizer or Moderna (5 months) or J&J (2 months). This also includes if you completed a mix and match series – this is a combination of FDA-approved, FDA-authorized, or WHO-listed COVID-19 vaccines. To schedule a booster, go to www.vaccines.gov. The Ashe Center also has appointments for boosters. 

Students with a COVID-19 diagnosis/treatment within the past 90 days who have been advised to delay booster vaccination will need their provider to complete this form.

Once the form is completed, log into the Patient Portal by clicking the link in the top right corner of the screen. Select “Messages” and chose the “Immunization Requirement Question” option. In the body of the message, indicate that you are requesting a Medical Exception and upload your completed medical exemption form by using the “Add attachment...” feature.

How do I submit proof of my COVID-19 booster?

Students, including student employees, can submit proof by logging into the Arthur Ashe Student Health & Wellness Center’s electronic patient portal and clicking on the Medical Clearance section. More information on the verification process and a link to the portal are available on the Ashe Center website.

Students can privately check their status using the COVID-19 Clearance Portal, which can now also be accessed through the UCLA Mobile app, available on the App Store and the Google Play Store.

Are exceptions available to the COVID-19 booster requirement?

While UCLA strongly urges all those who are eligible to get vaccinated, in certain very limited circumstances, students and employees may be granted a medical exemption, an accommodation based on religious beliefs or disabilities, or a deferral based on pregnancy. To request an exemption: Students, including student employees, may submit an exception request through the UCLA Immunization Requirements page.

How can I submit a religious exception to the COVID-19 booster?

For your health and safety, we strongly encourage everyone to get the COVID vaccine booster.

To submit a request for religious exception or accommodation, log into the Patient Portal. Select “Messages” and chose the “Immunization Requirement Question” option. In the body of the message, indicate that you are requesting a Religious Exception and upload your completed religious exception form by using the “Add attachment...” feature.

Potential COVID-19 Exposure

I was exposed to someone who tested positive for COVID-19, but have no symptoms. What should I do?

Contact the Exposure Management Team. If you are fully vaccinated, you do not need to quarantine. Please test through UCLA campus surveillance testing 5-7 days after your exposure. If you are NOT fully vaccinated, you need to quarantine immediately. The Exposure Management Team will provide specific guidance for testing and length of quarantine.

I am fully vaccinated but I believe I have been in close contact with an infected person. What should I do?

At this time, fully vaccinated students, faculty and staff — those who are at least two weeks past the final dose of a two-dose mRNA vaccine or two weeks past the single-dose Johnson & Johnson vaccine — who have been in close contact with an infected person but are asymptomatic do not need to quarantine. It is recommended that they test for COVID-19 five to seven days after their initial exposure and that they closely monitor their symptoms for 14 days after their exposure.

UCLA Campus Housing and Isolation

I have a question about my UCLA Housing. Are there any resources for me?

UCLA Housing has launched a new FAQ in response to the Winter 2022 Return protocol.

It is afterhours and I just learned that I tested positive for COVID-19 so I need to move from my on campus dorm room to on campus isolation housing. What do I do?

Please contact the Housing Isolation & Quarantine Team at 310-825-5451 immediately to arrange on campus isolation housing. If you tested somewhere other than the Ashe Center or UCLA campus surveillance testing, call the COVID hotline at 310-206-6217 and leave a voicemail for the Exposure Management Team who will return your call during business hours.

I live in campus-run housing. What if I or one of my roommates test positive after returning to winter break?

Students who test positive will be asked to return home to isolate or be moved to isolation housing. Fully vaccinated students who are exposed do not need to quarantine, but must continue to follow all the campus testing protocols. They must monitor for symptoms and strictly adhere to COVID-19 precautions for 14 days from their last exposure. Students who are not fully vaccinated will be contacted by the Exposure Management Team for how to quarantine properly if they are identified as a close contact.

Campus Symptom Survey

I failed the daily symptom survey due to COVID-like symptoms. What should I do?

  • Contact The Exposure Management Team using this secure form
  • Schedule a COVID-19 Test with The Ashe Center via the Patient Portal
  • Stay home from school/work; do not attend social gatherings or activities; utilize “to go” or “grab and go” food options only; contact professors to request flexibility w/ attendance/assignments. If you are diagnosed with COVID-19, the Exposure Management Team will provide an academic support letter.