COVID-19

The Ashe Center remains open to serve our student community. Please read through the following health advisory, which includes information on COVID-19 testinga list of available 'Safer at Home' services and operations updates, and how to access telehealth visits. This information was last updated on 11/24/20.

Coronavirus (COVID-19) Central

The Arthur Ashe Student Health & Wellness Center (The Ashe Center) remains engaged with local, state and national health agencies in closely monitoring COVID-19.

For more information, including the status of COVID-19 on the UCLA campus, read the latest update available at UCLA Newsroom. Additionally, UCLA has compiled a multilingual resource hub for COVID information in 40 languages.



What actions do students need to take?

Students who develop COVID-19 symptoms or had close contact with someone who tested positive for COVID-19 are advised to:

  1. Call The Ashe Center COVID-19 Hotline at (310) 206-6217 or directly schedule a Zoom COVID-19 Screening visit with a provider through our Patient Portal to determine the need for diagnostic testing and treatment.
  2. If you have symptoms, please self-isolate until someone you have spoken to someone from The Ashe Center.
  3. If you were exposed (within 6 feet, for greater than 15 minutes) to someone who tested positive to COVID-19, please quarantine until after you have spoken with someone from The Ashe Center.
  4. If you test positive for COVID-19, inform anyone you were in close contact with to call the Ashe COVID-19 hotline for testing and treatment instructions.
    • If you live in a shared space, The Ashe Center will work with Housing to provide a space for you to safely isolate.


What actions is The Ashe Center taking?

In order to prevent exposure from occurring at The Ashe Center, all patients are being screened for COVID-19 upon check in. Any patient with symptoms which could be caused by COVID-19 will be seen in a separate area of the clinic by staff members wearing specialized personal protective equipment (PPE).

In order to safely care for students, many of whom are not currently living on or near campus, The Ashe Center is now offering telehealth visits. Upon scheduling an appointment, students will be given instructions on how to speak with a provider via Zoom. If the provider determines that you need to be seen in-person for your diagnosis or treatment, they will schedule an in-person visit for you at The Ashe Center. 



What are the details of the University’s testing program?

COVID-19 community screening will be required for all students living in university housing or participating in on-site classes, as well as for faculty and staff working on campus at least one day per week. These tests will be self-collected nasal swabs and multiple campus testing sites are available. Tests will be provided at no cost, and contact tracing protocols will be in place when anyone tests positive. The frequency of testing will vary for each group. Please view the Testing Schedule and Frequently Asked Questions about community screening for additional information.



Where can students get tested for COVID-19 if they are symptomatic or have been identified as close contacts of a known case?

The Ashe Center offers COVID-19 PCR and antibody testing

There will be no charge for diagnostic tests completed at The Ashe Center. 

Antibody testing is not currently covered by UCSHIP. The cost is $47 that will be charged to the BruinBill account. This bill can be sent to the student’s private insurance company for reimbursement.

Patients who are symptomatic or want to request testing can schedule a Telehealth appointment or send a self-request message through the Patient Portal. Once your test is ordered by an Ashe Center provider, you will be directed to self-collect the test outside of our building.

Alternatively, students can seek testing through their county health department. Los Angeles County Public Health offers testing at different locations throughout the county, but pricing may vary.



What can students do to prevent the spread of respiratory illness?

  • The Ashe Center is promoting CDC guidelines for preventing the spread of respiratory illnesses. We suggest that you:
  • Wash your hands frequently and for at least 20 seconds with soap and water or alcohol-based hand sanitizer.
  • Cough into your elbow or a tissue and not your hands. Dispose of the tissue.
  • Clean and disinfect frequently touched surfaces at home, work and school.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • If you are sick, stay home and do not travel, attend class, or report to work.
  • Practice healthy habits: Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids and eat nutritious food.


When should students wear face masks?

The Los Angeles County Department of Public Health is now asking all residents to wear cloth masks whenever they go out in public. Please follow the guidelines provided by LADPH.



What are some recommendations for optimizing my call to The Ashe Center COVID-19 Hotline?

  • Please speak loud and clearly, and be sure to include your full name, UID (BruinCard) number, and a callback number where we can reach you.
  • A member of our staff will call you back as soon as possible to collect information about your symptoms, such as duration of symptoms and temperature. Please try to be near your phone and ready to respond.
  • Note: We can only provide general information to parents and families. Students with COVID-19 concerns must call directly to discuss their protected health information.