AfterHours

When The Ashe Center is closed, you still have access to care -- both online, and in the local community using your UCSHIP benefits. Our 24/7 Nurseline is available After Hours, LiveHealth Online offers telemedicine visits online, and The Ashe Center keeps a list of local urgent care centers updated for your convenience.

What To Do When The Ashe Center is Closed

We realize that getting sick is not always predictable. In the event that you need to seek medical care when The Ashe Center is closed, remember that all currently registered UCLA students have access to various alternatives for urgent access to medical care, including: 24/7 Nurseline, telemedicine visits through LiveHealth Online, local urgent care centers, and in the case of an actual emergency, emergency room access.

24/7 After Hours Nurseline

All currently registered UCLA students have access to advice & information from a registered nurse through the After Hours NurseLine at (310) 825-4073. For more information, visit the NurseLine section of our website.

Weekend Telehealth Visits (NEW!)

Ashe Center primary care providers are now available for weekend telehealth video visits during the COVID-19 emergency. While social distancing and other measures to prevent infection are of the utmost importance, it's equally important to stay healthy and keep any pre-existing medical conditions under control. Instead of coming to see providers in person for an exam, consultation, or follow-up appointment, you can connect with your PCP using a HIPAA-compliant version of Zoom on your mobile device, tablet or computer. The information is securely transmitted and is treated the same way it would be if you were meeting with your provider in person. To schedule, log into the Patient Portal and select Weekend Telehealth Visit. Telehealth appointments available 9am-4pm on Saturday and Sunday.

 

Accessing Urgent Care Centers

In-network (Anthem Blue Cross) urgent care visits have a $25 co-payment.

Note: If you go to a non-participating Anthem Blue Cross urgent care center, deductible will be applied and the claim will be covered at 60 percent of the maximum allowed amount. You may be held liable for any amount over the maximum allowed amount.


Uber Ride Vouchers for In-person Weekend Care

The Ashe Center is pleased to work with Uber to assist students with urgent needs when our center is closed. Click an entry below for the requested date and Uber will email you a unique ride voucher to travel from The Ashe Center to UCLA Health Century City. Vouchers are available for each weekend clinic date of the quarter and will be audited to ensure proper use.

Vouchers for Spring 2020 Now Available

In Case of Emergency

Emergency room visits at participating Anthem in-network facilities have a co-payment of $125.  If you are admitted, this co-payment will be waived and you will be charged the hospitalization co-insurance rate.  Please visit the Plan Highlights for additional breakdown of these fees. 

Additionally, the UCLA Emergency Room can be reached directly at (310) 825-2111. Remember that it is important to follow up with your Ashe Center Primary Care Provider (PCP) at least 24-48 hours after being seen in an urgent care facility to ensure continuity of care. 

Mental Health Concerns 

For mental health-related concerns when the Counseling & Psychological Services (CAPS) is closed, you may speak with a CAPS Crisis Clinician by calling (310) 825-0768.

Urgent Care Centers within 10 Miles of UCLA

For an up-to-date list of urgent care centers within the UCLA area, please download the PDF guide here​.​

Note:The Ashe Center does not promote or endorse any outside provider/facility. We also cannot confirm urgent care holiday hours. We offer this instructional information as courtesy to you. If the Urgent Care Center is closed, you can also seek medical emergency care at the Ronald Reagan Westwood or Santa Monica UCLA Medical Centers. Refer to the insurance page for a summary of urgent care plan benefits.



Emergency Room Vs. Urgent Care

A trip to the emergency Room can be costly and time-consuming.
Unless you have a life-threatening condition, it is best to go to an Urgent Care center near you.
Here is the difference between the two:

Emergency Room
ER Logo

High Fever
Difficulty Breathing
Poisoning
Broken Bones
Uncontrolled Bleeding 


Wait time

Emergency Room wait time for non-life threatening conditions is about 2-6 hours


Money

$125 COPAY
UCSHIP @ Ronald Reagan & Santa Monica ER


Local Emergency Rooms

Ronald Reagan ER (0.9 miles away)
757 Westwood Plaza
Los Angeles, CA 90095
Mon-Sun Open 24 hours


Santa Monica ER (5.7 miles away)
1225 15th Street
Santa Monica, CA 90404
Mon-Sun Open 24 Hours

Urgent Care
Sick

Cold/Flu
Sore Throat
Nausea
Eye/Ear Infection
Minor Cuts/Burns


Wait time

Urgent Care wait time for non-life threatening conditions is about 15 Minutes


Wait Time

$25 COPAY
UCSHIP @ In-Network Urgent Care



Are you outside of the UCLA area?

Please visit the Anthem Blue Cross website and click on “Find a Medical Provider” to locate an Urgent Care Center in your area.

Remember that you and your insurance company will be responsible for the total cost of any care you receive outside of The Ashe Center. It is important to carry your UC SHIP Anthem Blue Cross insurance card with you.