As we head into the holiday season, it is important to remember that although most of us will be taking breaks from work and school, precaution is warranted to slow and prevent the spread of COVID-19 and influenza viruses and avoid a potential winter surge.

The winter months can pose a significant risk as people socialize with friends and family indoors, so as you prepare for activities, holidays and gatherings it is important to consider actions to curb the potential spread of the virus. Ensuring you are fully vaccinated, having at-home testing kits, and staying home if you are not feeling well are just a few of the actions that you can take to keep yourself, friends, family, neighbors and members of our communities safer.

UCLA COVID Response & Recovery Task Force: COVID Protocols at a Glance

UCLA Exposure Management Team

Exposure Management Team

If you are experiencing symptoms consistent with COVID-19 or recently tested positive, call our Exposure Management Team at (310) 206-6217 to speak with a team member.

The EMT member will help you determine the need for testing, treatment, and/or isolation. Please self-isolate until after you have spoken with someone from The Ashe Center.

Exposure Management Team

Campus Winter Closure
(Dec 22, 2023 - Jan 2, 2024)

Closed on University Holidays

  • 12/27/23: 8am - 4:30pm
  • 12/28/23: 8am - 4:30pm
  • 12/29/23: 8am - 4:30pm
  • 1/2/24: 8am - 12pm

Ashe Center Operations

When We Are Closed

When The Ashe Center is closed, you still have access to care -- both online, and in the local community using your UCSHIP benefits. Our 24/7 Nurseline is available After Hours, LiveHealth Online offers telemedicine visits online, and The Ashe Center keeps a list of local urgent care centers updated for your convenience.

We realize that getting sick is not always predictable. In the event that you need to seek medical care when The Ashe Center is closed, remember that all currently registered UCLA students have access to various alternatives for urgent access to medical care, including: 24/7 Nurseline, telemedicine visits through LiveHealth Online, local urgent care centers, and in the case of an actual emergency, emergency room access.

Visit the AfterHours page

Q: The Ashe Center is closed for the holiday break. Do I need a referral to access care?

A: Referrals are necessary for any routine medical care accessed outside of The Ashe Center, including during holiday breaks or closures.

Learn more about Referrals

You can request a referral from your primary care provider using The Ashe Center Patient Portal, or by contacting The Ashe Center Insurance Office during normal hours of operation.


Campus Winter Closure
(Dec 22, 2023 - Jan 2, 2024)

The Ashe Center will be closed Friday, December 22, 2023 through Tuesday, January 2, 2024.

The Ashe Center will reopen at 9 AM on January 3, 2024.

AfterHours Options

All currently registered UCLA students have access to advice & information from a registered nurse through the After Hours NurseLine at (310) 825-4073. For more information, visit the NurseLine section of our website.

For mental health-related concerns when the Counseling & Psychological Services (CAPS) is closed, you may speak with a CAPS Crisis Clinician by calling (310) 825-0768.

CAPS Info During Holiday Closure

  • LiveHealth Online Telemedicine (24/7/365)

Learn about LiveHealth Online


Ashe Center Insurance Office

Ashe Center Insurance Office

The Ashe Center will be closed Friday, December 22, 2023 through Tuesday, January 2, 2024.

The Ashe Center will reopen at 9 AM on January 3, 2024.

Our office will be supporting students at a limited capacity during the Winter Closure. Please contact our office through your Ashe Center Patient Portal. Both the service window and phone lines will be closed. Voicemails will be returned when we reopen on Wednesday, Jan 3, 2024.

General Insurance Question

UCSHIP Waiver Question

Referrals During Closure

UC SHIP Policy requires you to receive an Ashe Center Referral before seeking non-emergent medical or mental health treatment anywhere outside of the Ashe Center or CAPS (e.g. out of state/out of country).

Emergency Care Services (e.g., Urgent Care, Emergency Room, Ambulance…) do not require an Ashe Referral.

  • For initial non-emergent Medical Services, we recommend utilizing your Urgent Care or LiveHealth Online benefits. To find a local In-Network Urgent Care, call UC SHIP Member Services or use the Find Care feature on your Sydney Health App.
  • For follow-up non-emergent Medical Services after Urgent Care, Immediate Care, LiveHealth Online or Hospital Discharge, please request an Administrative Ashe Center Referral by forwarding your doctors notes to our office through the Ashe Patient Portal (Messages>New Message>Insurance Question).

Ashe Center Patient Portal

  • For non-emergent Mental Health Services, we recommend utilizing your Lyra Health or LiveHealth Online benefits until CAPS (Counseling and Psychological Services) resumes operations on January 3rd. Lyra Health and LiveHealth Online services are covered at 100% and no cost to to you.

Campus Winter Closure
(Dec 22, 2023 - Jan 2, 2024)

Our service window and phone lines will be closed during Winter Closure. Voicemails will be returned when we reopen on Tuesday, Jan 3rd.

  • 12/25: Closed – Holiday
  • 12/26: Closed – Holiday
  • 12/27: 8am – 1pm
  • 12/28: 8am – 1pm
  • 12/29: 8am – 1pm
  • 01/01: Closed – Holiday
  • 01/02: Closed – Holiday
  • Closed on Weekends

Helpful Resources

Sydney Health Mobile App

LiveHealth Online

Lyra for Mental Health

AfterHours for Urgent & Immediate Care


COVID-19 Testing

COVID-19 Testing

COVID-19 testing at UCLA is being conducted via self-administered saliva swab tests. Anyone with an active BruinCard may retrieve up to two of these tests per week at no-charge through vending machines and distribution centers located throughout the campus.

While COVID test vending machines and some distribution sites may be operating during holidays, note that the following dates will not have test kit collection or lab processing. Please plan accordingly.

Visit the COVID-19 testing page


Routine Testing Schedule

  • Dec 18 - Dec 22: Normal weekday testing schedule will be in place.

Campus Winter Closure
(Dec 22, 2023 - Jan 2, 2024)

  • Monday, December 25 - Closed
  • Tuesday, December 26 - Closed
  • Wednesday, December 27 – Open
  • Thursday, December 28 – Open
  • Friday, December 29 - Open
  • Monday January 1, 2024 – Closed
  • Tuesday January 2, 2024 – Closed

Bruin Health Pharmacy & U See LA Optometry

Bruin Health Pharmacy

Bruin Health Pharmacy is located on the A-Level of Ackerman Union, A-250, and is available to all registered students in addition to UCLA faculty & staff with qualifying HealthNet Blue & Gold and UC Care insurance plans. We offer a full range of prescription medications in addition to over 70 over-the-counter medications.

Visit the Bruin Health Pharmacy page

Updated Hours & Closures

  • Monday, December 25th - Closed
  • Tuesday, December 26th - Closed
  • Wednesday, December 27th – 10am-1pm Open
  • Thursday, December 28th – Closed
  • Friday, December 29th – Closed
  • Monday January 1st – Closed
  • Tuesday January 2nd –Closed

Please plan accordingly for filling prescriptions prior to the Winter break.​​​​

U See LA Optometry

U See LA Optometry is a full service Optometry clinic serving active UCLA students, faculty and staff. We are located inside the UCLA store in the Ackerman Union on B-Level near the elevators. Our services include comprehensive eye exams, contact lens fittings, and a selection of more than 700 eyeglass and sunglass frames.

Visit the U See LA Optometry page

Updated Hours & Closures

U See LA Optometry will be closed Monday, December 25, 2023, through Tuesday, January 2, 2024.

Normal Hours of Operation

  • Monday, 12/11/23 - Friday, 12/22/23

    Monday to Thursday: 8am to 5pm
    Fridays: 9am to 5pm
    Wednesdays: Closed 12:30-2pm

Please plan accordingly for utilizing any vision benefits before the end of the plan year.